Refund & Return Policy

Thank you for shopping with D-Fine Jewellery. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

Products may be eligible for return only if:

• The product received is damaged during delivery.
• The wrong product was delivered.
• The product has a manufacturing defect.

Customers must notify us within 48 hours of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized jewellery.
• Products damaged due to misuse or improper handling.
• Products returned without original packaging.
• Products showing signs of wear or use.

3. Return Process

To request a return:

1. Contact us via email or phone.
2. Provide your Order ID and product photographs.
3. Our team will review the request.
4. If approved, return instructions will be provided.

4. Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.
• Shipping charges are generally non-refundable unless the error was on our side.

5. Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation may not be possible.

6. Contact Us